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Live Chat for Real-Time Communication 💬

Live Chat for Real-Time Communication 💬

December 04, 20231 min read

Live Chat for Real-Time Communication 💬

Introducing Live Chat - a real-time communication tool that enables contacts (website visitors) to get in touch directly with users via a webchat and have a 2-way communication.

Easily configure Live Chat by navigating to the Sites tab, then to Chat Widget, then Chat Type, and finally Live Chat.

You have the flexibility to fine tune the look and feel of the chat widget, including options to personalize the avatar, color scheme, branding, and display of legal messages.

You can also craft introductory messages to engage visitors effectively. You can further enhance the user experience by configuring fallback time settings for periods of inactivity and defining acknowledgment messages within the chat widget settings.

You can easily obtain the chat widget code and seamlessly publish it on your website, facilitating immediate integration

Live chat is integrated as a channel within Conversations. This empowers users to engage in seamless, real-time communication with web visitors without the need to navigate elsewhere

With Live Chat, users have two manual actions.

“Request Contact Details,” allows users to send a contact detail form to the web visitor, facilitating further communication.

“End Live Chat,” empowers to conclude the chat conversation when it has been successfully resolved


Use the power of Live Chat to create meaningful, instant connections with website visitors, enhancing both engagement and service efficiency!

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Richard Barker

Richard Barker is the CEO of Follow Up Spark and a Marketing expert.

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