How to save money answering phone calls

Ever worked a 12-hour day only to find you're losing clients because you couldn’t return calls? Finally, there's a system that lets you communicate with every customer. 👏

60% of calls to small businesses go unanswered or unreturned. Imagine how much revenue is slipping through those fingertips! 📉 Learn how Follow Up Spark can bridge that gap.

There's nothing’s worse than losing a customer because you couldn’t answer their call. Now, imagine an instant text saying, "How can I assist you?"—keeping the connection alive. 💌

This is a powerful video

I'm going to share a system that will help you make more money by addressing a common problem small businesses face, communicating with customers who call them.

"Imagine if you're a small business who needs more and more customers and you simply just don't have the time to respond to people from a phone call and return their calls back or even pick up the phone when they call." –Richard Barker

Many small business owners are so busy running their operations that they don't always have the time to answer or return calls. Think about it. After working 8, 10, or even 12 hours, who has the energy to sit back and start returning calls only to discover that potential customers have already moved on to a competing business?

Introducing the Solution: Follow Up Spark's Missed Call Text Back Feature

Follow Up Spark has a fantastic feature called Missed Call Text Back that can help solve this issue. Here's how it works:

When a customer calls and the business can't pick up, the Follow Up Spark system automatically sends them a text message within seconds. This starts a text conversation before the customer has a chance to call the next vendor.

Benefits of the Missed Call Text Back Feature

• Instant Response: The system sends a text within seconds, engaging the customer immediately.

• Increased Convenience: Many people prefer texting over calling, making this feature highly effective.

• Customer Retention: Provides a way to capture potential customers who would otherwise call the next business on their list.

Building a Complete Business System

What I'm about to share with you is a complete solution, everything you need to increase your business income using this feature. Below are the essential components, but don't worry, we will set this up for you for free inside of Follow Up Spark.

Essential Components

1. Automations and Workflows: Automate responses and streamline the communication process.

2. AI Integration: Leverage AI to handle initial text conversations and even book appointments.

3. Client Acquisition: Set up a sales funnel to get clients automatically.

Setting Up the Missed Call Text Back Feature

1. Enable the Feature:

   • Go to settings and look for the "Missed Call Text Back" section.

   • Enable it and customize the message that goes out to customers.

   Example Message would be
   "Hello, this is [Business Name]. We just missed your call. How can I help you?

2. Automate Responses:

   • Use workflows to automate the process further and ensure timely follow-ups.

   Workflow Example:
   Trigger: Incoming call status (busy, voicemail, no answer)Actions:- Assign user- Add a tag (MCTV - Missed Call Text Back)- Send SMS: "Hey there, sorry we missed your call. How can we help you?"- Notify team

3. Integrate AI:

   Utilize Follow Up Spark's AI for intelligent conversational responses.

   Train the AI using frequently asked questions and answers specific to the business niche.

Leveraging AI for Enhanced Communication

One of the most powerful features of the Follow Up Spark platform is its conversational AI. This allows your system to engage with customers in real-time, answer their questions, and book appointments—all without human intervention.

Setting Up AI

1. Turn on Autopilot:

   • Enable conversational AI in the settings.

   Supported Channels:

   • SMS

   • Facebook Messenger

   • Instagram DMs

   • Chat widgets on websites

2. Train the AI:

   • Point the AI to a URL or a Google document containing FAQs and other relevant information.

   Example Training Document:
   Question: How do I know when to get a new AC system?Answer: If your energy bills are skyrocketing or system efficiency is dropping, it might be time for a new HVAC system. Check for high SEER models and possibly rebates.

Conclusion

By implementing this system, you never lose a customer again due to missed calls. The combined power of Follow Up Spark's Missed Call Text Back feature and conversational AI creates an unbeatable solution.

Celebrate the end of missed opportunities with Missed Call Text Back! Finally, small businesses can turn every call into a conversation and boost their bottom line.